| Dozent/in |
Dr. sc. Kathryn Ann Dawson-Townsend |
| Veranstaltungsart |
Seminar |
| Code |
HS251121 |
| Semester |
Herbstsemester 2025 |
| Durchführender Fachbereich |
Gesundheitswissenschaften |
| Studienstufe |
Bachelor |
| Termin/e |
Do, 18.09.2025, 10:15 - 12:00 Uhr, E.508
Do, 25.09.2025, 10:15 - 12:00 Uhr, E.508
Do, 09.10.2025, 10:15 - 12:00 Uhr, E.508
Do, 16.10.2025, 10:15 - 12:00 Uhr, E.508
Do, 23.10.2025, 10:15 - 12:00 Uhr, E.508
Do, 30.10.2025, 10:15 - 12:00 Uhr, E.508
Do, 13.11.2025, 10:15 - 12:00 Uhr, E.508
Do, 20.11.2025, 10:15 - 12:00 Uhr, E.508
Do, 27.11.2025, 10:15 - 12:00 Uhr, E.508
Do, 04.12.2025, 10:15 - 12:00 Uhr, E.508
Do, 11.12.2025, 10:15 - 12:00 Uhr, E.508
Do, 18.12.2025, 10:15 - 12:00 Uhr, E.508 |
| Umfang |
2 Semesterwochenstunden |
| Inhalt |
The course will cover a variety of topics that are related to how work processes can be documented, analyzed, redesigned/improved, and implemented. These topics include (schedule subject to change):
• Week 1: Introduction to the course and to operations analysis
• Week 2: Operations analysis and business process management
• Week 3: No session
• Week 4: Lean methods / Toyota Processing System
• Week 5: Automation in healthcare, health-related robotics, supply chain management in healthcare
• Week 6: Discuss case study
• Week 7: Capacity management in healthcare operations
• Week 8: No session
• Week 9: Sustainability in healthcare I
• Week 10: Sustainability in healthcare II
• Week 11: Sustainability in healthcare III
• Week 12: Implementation and evaluation of operational changes
• Week 13: No session
• Week 14: Special topics and semester review |
| Schlagworte |
Nachhaltigkeit |
| Lernziele |
This seminar course is designed to give students a sound foundation in process analysis and the study of an organization’s operations. Healthcare is ultimately delivered and experienced through a myriad of processes, including a doctor’s office visit and associated treatment(s), an operation in a hospital, a visit to a pharmacy for medication, a physical therapy appointment, etc. Healthcare products (medical devices, pharmaceuticals, etc.) are developed and produced through manufacturing processes. Health insurance claims and phone calls are also handled through processes. All of these processes have inputs, outputs, and rely on one or more resources to be completed.
Whether we are looking at new medications and treatments being developed, evidence-based care that is being standardized, or innovative ideas under development, they must be ultimately operationalized, in which someone determines the best way to deliver them to the end customer/patient in reality.
This course will introduce students to the study of processes in healthcare along with various methods to improve these processes, depending on the target outcome: lower cost, lower processing time, higher quality, lower carbon footprint and environmental impact, better customer/patient experience, or a combination of these targets.
There will also be a focus on the topic of capacity management (forecasting demand and planning capacity) as part of managing a hospital’s daily operations. The semester will end with consideration for the implementation and evaluation of process changes and related business decisions.
Overall, this course has two main objectives:
- Introduce students to the study of processes in healthcare, including various tools
- Prepare students to design or update processes to improve costs, reduce processing time, increase quality, reduce carbon footprint impact, increase employee and customer/patient experience, or a combination of these targets.
By the end of this course, students will:
- recognize the importance of process analysis and the study of operations in organizations
- be able to apply various tools can be used to support process analysis and the study of operations
- have an understanding of how to implement process changes and evaluate their impact |
| Sprache |
Deutsch |
| Anmeldung |
https://elearning.hsm-unilu.ch/course/view.php?id=911 |
| Prüfung |
• Written final exam (80%)
• Active in-class participation [discussions and exercises] (20%)
IMPORTANT: In order to earn credits and participate at the exam registration via Uni Portal within the exam registration period is MANDATORY. Further information: www.unilu.ch/en/study/courses-exams-regulations/health-sciences-and-medicine/exams/ |
| Abschlussform / Credits |
Teilnahme, Prüfung / 3 Credits
|
| Hinweise |
Lehrmethoden:
• Lectures (slides)
• Seminar discussions (case studies, assigned readings)
• Small group exercises (in class)
• Guest Speaker(s) |
| Hörer-/innen |
Nein |
| Kontakt |
kathryn.dawson@unilu.ch |
| Material |
• Will be provided via Moodle |